Return Policy
Before returning any Pre-Protein® product, you must first obtain a Return Merchandise Authorization (RMA) number. Please contact Customer Service preferably via e-mail at info@kramernovisusa.com to begin an RMA request. Please make sure to include the RMA number on the box, shipping label, or inside the package.
Buyer is responsible for both the original delivery cost and the return shipping charges. If you are returning a damaged, defective, or shipment error, Kramer Novis USA will provide you with a pre-paid return label and reimburse you the original delivery cost.
If you paid with credit card or PayPal, please allow up to seven (7) business days from the time Kramer Novis USA receives the return for the refund to reflect on your account . If you paid with a check, please allow up to two (2) weeks to receive a refund check from Kramer Novis USA.
Return Address:
Kramer Novis USA
ATTN: Returns (RMA #)
13192 SW 130th Ter, Ste 105
Miami, FL 33186
Before returning any Pre-Protein® product, you must first obtain a Return Merchandise Authorization (RMA) number. Please contact Customer Service preferably via e-mail at info@kramernovisusa.com to begin an RMA request. Please make sure to include the RMA number on the box, shipping label, or inside the package.
Buyer is responsible for both the original delivery cost and the return shipping charges. If you are returning a damaged, defective, or shipment error, Kramer Novis USA will provide you with a pre-paid return label and reimburse you the original delivery cost.
- All products have an estimated two (2) year expiration on the packets and containers. Kramer Novis USA will not accept any expired product nor any product that is within six (6) months of expiration.
- Unexpected returns will not be accepted. An RMA request must be submitted and accepted by e-mail at info@kramernovisusa.com
- All returns are subject to approval based on our team's inspection of returned product(s).
- All products contain lot numbers that are recorded with every transaction. Item(s) returned must contain the same lot number.
- Bottles, pouches, and containers that are opened or unsealed are not eligible for a return or refund.
If you paid with credit card or PayPal, please allow up to seven (7) business days from the time Kramer Novis USA receives the return for the refund to reflect on your account . If you paid with a check, please allow up to two (2) weeks to receive a refund check from Kramer Novis USA.
Return Address:
Kramer Novis USA
ATTN: Returns (RMA #)
13192 SW 130th Ter, Ste 105
Miami, FL 33186
